Order Processing:
Orders are only processed Monday through Friday (9:00 a.m. to 4:00 p.m. EST.) Excluding Holidays
Store Policy:
Missing and Damaged items must be reported within 10 days of receiving your order.
Returns must be approved in advance by a sales representative.
Returns must be received within 15 Days of reporting your return.
15% Re-Stocking Fee may apply
Refunds are done as a store credit
Shipping Charges are Non Refundable
Items must be in new unused condition and in original packaging
No Returns on All Paint, Sealers, Mediums.
Pricing:
Items in your shopping cart will reflect the most recent price displayed on the item's product detail page. Prices are frequently updated to adjust for sales, promotions and other discount offers. Therefore, prices on the product detail page may change without notice to reflect the current prices.
Prices charged are the prices shown at the time of order. Despite our best efforts, mistakes may occur. Please contact our Consumer Advisory Team Monday through Friday (9:00 a.m. to 4:00 p.m. EST) at 800-536-2627.
Ground Shipping - U.S. Orders.
Please allow 3 to 10 business days from the time of order for delivery: 2 business days order processing and an additional 1 to 8 business days for delivery.
Air Shipments: (Phone Orders Only)
Priority Orders Must be Phoned in before 1:00pm EST to go out the same day.
If 2nd Day is selected, please allow 3 business days from the time of order for delivery: 1 business day for order processing and an additional 2 business days for delivery.
If Next Day is selected, please allow 2 business days from the time of order for delivery: 1 business days for order processing and one additional business day for standard overnight delivery.
Other Shipping Information:
We can ship to P.O. Boxes. Orders are shipped Priority Mail
Items may be shipped in Multiple boxes and shipping charges may be increased.
Orders may be charged a different shipping amount than quoted online. Depending on box configuration and number of boxes or packages.
When Shipping Outside of the Continental United States, Alaska and Hawaii. Orders are shipped Priority Mail through the US Post Office with Insurance and delivery Confirmation.
International Orders:
Orders shipped to International Addresses can be delayed in Customs. Allow 14-21 business days for Air Orders from date you placed your order for carrier to deliver. And 7 weeks for Surface mail Orders.
We will bill your credit card for the same shipping & handling charges as Quoted by USPS Website.
However, by placing your order for International delivery, you are authorizing us to charge your credit card for shipping charges, Insurance and Delivery Conformation.
We are not responsible for other charges you may incur. Including Taxes, Duties and brokerage fees.
Checking Your Order Status:
If you have not received your order within the timeframe outlined Above, let our Consumer Service help you by calling us toll-free at 1-800-536-2627.
Backorders:
We do not automatically backorder merchandise not shipped with your original order.
If backordered it will be noted on your order and cancelled if we cannot ship the items within 30 days, your credit card will NOT be billed until the item ships.
Please call our Consumer Service at 1-800-536-2627 if you have any questions.
Closeout Products:
Products offered at Closeout pricing are available only while supplies last. If the item is no longer available at the time your order is shipped, it will be cancelled from your order and your credit card will not be charged.
